Return Policy

Our Return Policy outlines how to return items and explore replacement options, with clarity and customer-focused ease.

1. Return Window & Condition
   – Gym wear and fitness accessories can be returned within 30 days of delivery.
   – Items must be unworn, unwashed, and in original packaging with tags intact.

2. Eligible Items for Return
   – Unused gym wear (leggings, shorts, tops)
   – Fitness accessories (yoga mats, bands, water bottles)
   – Excludes: opened supplements or cleared merchandise

3. How to Initiate a Return
   – Email support@heartstrongactive.com with:
   • Order number
   • Item name(s)
   • Reason for the return
   – We’ll email a prepaid return shipping label (for U.S. orders).
   – For international returns, customers can return via any reliable carrier; we recommend tracking and insuring the package.

4. Options After Return
   – Refund: Full refund per our Refund Policy (minus any applicable fees).
   – Exchange: Swap for a different size or color. If your desired item is out of stock, you'll receive a refund instead.

5. Return Shipping & Costs
   – Free return shipping within the U.S.
   – International return shipping is customer’s responsibility.
   – If we made a shipping error or your item arrived damaged/defective, return shipping costs are fully covered by us.

6. Damaged or Defective Items
   – Contact us within 7 days of delivery with photos and order number.
   – We’ll send a prepaid return label and promptly replace the product or issue a refund—your choice.