Refund policy

At HeartStrong Activewear, we stand behind our products 100%. If you’re not entirely satisfied, here’s our professional and straightforward Refund Policy:

1. Eligibility for Refunds
   – Applicable for unused, unworn gym wear and fitness accessories returned within 30 days of delivery.
   – Refunds are not available for opened supplements (including Dexos tea), personal care items, or clearance/final-sale items.

2. How to Request a Refund
   – Email us at support@heartstrongactive.com within 30 days of delivery. Include your order number, the item(s) you wish to return, and a brief reason for your request.
   – You’ll receive a prepaid return shipping label (U.S. orders only). International returns are also accepted, but return shipping costs are the responsibility of the customer unless the return is due to our error.

3. Processing Your Refund
   – Once we receive your returned item, we’ll inspect it within 3–5 business days.
   – Refunds are issued to your original payment method. Expect to see the credit within 5–7 business days after approval (depending on your bank).

4. Partial Refunds & Exceptions
   – In cases where the item shows signs of wear or is missing original packaging, a partial refund may be issued.
   – Orders placed using discount codes—where the discount is greater than $20—may incur a $5 restocking fee.

5. Order Cancellations
   – You may cancel your order before it ships for a full refund. Once it ships, our standard return/refund process applies.